Human Support & Guidance

No bots. No tickets. Just real people.

Customs clearance can feel overwhelming — especially if it’s your first time, or if something unexpected happens. That’s why we don’t just process paperwork. We guide you through it.

We explain what’s needed, when it’s needed, and why — in plain English.

‍

Why It Matters:

✔ You always know what to expect

✔ No jargon, no confusion

✔ One person handles your case from start to finish

✔ Answers when you need them — not 3 days later

Our Support Covers:

Explaining customs requirements in a way that makes sense — step by step
Helping you gather the right documents and avoid delays
Advising on systems like CDS, GMR, TRACES, IPAFFS when they apply
Troubleshooting issues if your shipment is held, flagged, or rejected

‍

‍

Your Customs Buddy – Not Just a Broker

You’ll work with a real person who knows your shipment — not a help desk that keeps forwarding you. Whether it’s your first time exporting or you’ve done 500 imports — we’ve got your back.

How Much Does It Cost?

Support & guidance is included with every declaration — no extra charge.
If you're unsure which service you need, just ask. We're here to make it simple.

Air Freight

We handle customs clearance for express air cargo and scheduled flights — ensuring fast, compliant entry into the UK and EU.

Sea Freight

From container imports to groupage (LCL), we manage sea freight declarations and port documentation — without the port delays.

Rail Freight

We handle the customs side for rail shipments across Europe — ensuring your cargo keeps moving smoothly across borders.

Road Transport

We prepare GMRs, TADs, and all clearance docs needed for lorry traffic — especially Dover-Calais and UK-EU corridor.